Achieve Scalable AI Implementation, Leverage Cutting-Edge Digital Tools & Inspire Company-Wide Digital Change To Unlock
Innovative Digital Strategies Which Optimise Capabilities & Deliver
Effective & Future-Focused Digital Transformation
Across Financial Services
6th Annual, One-Day, Financial Services-Led Conference & Networking Exhibition, Cavendish Conference Centre, London, 29th September 2026
08.30 Registration & Informal Networking
OPENING REMARKS
09.00 GIC Welcome & Morning Co-Chairs’ Opening Remarks
Catherine Nnamdi, Director – UK & EMEA Regulatory Management, Citi
Sonia Luthra, Managing Director, Head of Legal – Commercial, Technology & Data and UK Data Protection Officer, Société Générale
SNAPSHOT: AI User Cases & Implementation
09:10 Uncover Critical Takeaways, Specific Use Cases & Best Practice To Effectively Leverage AI & Stay Ahead of the Curve in 2026 & Beyond
- What role can AI play in streamlining operations and improving efficiencies?
- Discover key insights in how to generate true ROI from AI and ensure competitive advantage across the organisation
- Harness the practical potential of AI through real-world use cases and focused takeaways
Customer Experience & Digital Inclusion
PANEL Q&A
09.35 Harness AI & New Technologies To Revolutionise End-To-End Customer Experiences Across Financial Services Platforms
- Explore what customers really want and effectively utilise customer data and feedback to enact meaningful change both for the customer and within your CX operations
- Design inclusive digital experiences and deliver consistently high-quality experiences that are accessible for all users
- Explore how new technologies can enable personalised and seamless customer experiences that further engagement and foster long-lasting relationships
Anu Bailey, Director of Customer Strategy, Leeds Building Society
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