Proven Frameworks For AI & Automation & Disruptive Yet Value-Adding Data & Tech Strategies For Optimal Digital Capabilities & Faster, Smarter & More Personalised Customer Experiences

Practical, Customer-Centric, Growth-Focused & Streamlined Digital Transformation, Innovation & AI In Financial Services

08.15 Registration, Informal Networking & GIC Welcome

09:00 Morning Co-Chairs’ Opening Remarks

Sharniya Ferdinand, Enterprise Community Strategy Director, NatWest

John Mahony, Head Of Compliance, Atrato Group

AI & Automation: Practical Application, Value & Benefits

Panel Discussion


09:10 Effectively Leverage AI & Automation To Optimise Digital Capabilities, Enhance Business Operations, Remain Competitive & Enhance Customer Experiences

  • Uncover critical insights, specific use cases, emerging trends, and best practice to leverage AI, enhance business operations, and deliver improved customer experiences
  • Going beyond buzzwords: demonstrate the real, proven, and practical of value of AI to senior leaders in order to make workflows work faster, save time, increase revenue, decrease operational risk and optimise digital transformation capabilities
  • Emphasise the importance of responsible AI, ensure your organisation understands these biases and implement strategies and develop unbiased algorithms to mitigate discrimination
  • What will AI look like in the next 5-10 years? Examine the current landscape of AI in Financial Services to shape strategic decisions and ensure your organisation stays ahead of the curve


Raj Mukherjee, Director/ Head of Data Science & AI, Direct Line Group

Keith Davies, Group Chief Risk & Compliance Officer, Admiral Group Plc

Konstantina Kapetanidi, Head of Business Intelligence, Client Insights Unit, Schroders

Arthur Leung, Chief Product Officer, Shawbrook

Jack White, Product Innovation Lead, Securities Services, Citi

AI Strategy Workshop

New Format Innovation for 2024

09.40 Share Your Insights & Strategies To Discover Where AI Meets Financial Services To Revolutionise & Drive Forward Digital Transformation, Protect Your Customers & Explore Groundbreaking Solutions That Will Shape The Financial Landscape

Case Study

10.00 Case Study

Anna Roughley, Head of Insight and Engagement – Lending Standards Board


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