Groundbreaking New AI & Tech Strategies For Revolutionising Digital Capabilities & Inspiring Transformational Change To Elevate Customer Journeys & Power Engagement For The Future Of Finance:
Evolving Next-Level Digital Transformation, Innovation & AI In Financial Services Into Dynamic, Customer-Driven & Winning Digital & Automation Strategies Which Enhance Intelligence & Efficiencies
5th Annual, One-Day, Financial Services-Led Conference & Networking Exhibition, One America Square London, 30th September 2025
REGISTRATION OPENS
08.15 Registration & Informal Networking
OPENING REMARKS
09.00 GIC Welcome & Morning Chair’s Opening Remarks
Charles Phiri, Executive Director, SME for AI/ML Innovation, JP Morgan Chase
PANEL Q&A
AI & AUTOMATION : PRACTICAL APPLICATION, VALUE & BENEFITS
09.10 Unlock the Power Of AI To Drive Hyper-Personalised Experiences, Automate Decision-Making & Redefine Financial Services Customer Journeys To Ensure Competitive Advantage In 2026 & Beyond
- Harness cutting-edge AI models and innovations that are shaping the landscape of 2026 while ensuring focus on efficiencies to make your investments more impactful and meaningful
- What role does AI and automation play in streamlining operations, reducing costs, and driving efficiencies while addressing the latest trends in their practical application across FS?
- How are financial institutions leveraging custom AI solutions for specific processes to streamline operations, transform customer journeys, and drive greater efficiencies on a day-to-day basis?
- Discover key insights, real-world use cases, emerging trends, and best practices to harness AI, optimise business operations, and elevate customer experiences with up-and-coming AI tech innovations
Sushant Kumar, Global Head of Equities Electronic Trading Operations, JP Morgan
Stephen Walker, Head of AI & Technology, aberdeen
Oseghale Okosun, Lead DevOps Automation Engineer, Lloyds Banking Group
Ines Rigaud, AI Strategy Manager, HSBC
Lebogang Tebeila, Process Excellence & Intelligent Automation Lead, Hiscox
David Bonavia, Lead Operational Risk Oversight Manager, Metro Bank
AI USER CASES, STRATEGIES & GOVERNANCE
09.40 Go Beyond ChatGPT & Harness Real-World AI Insights To Drive Transformative Innovation, Maximise Business Impact & Deliver Customer-Centric Excellence In A Disruptive Financial Services Market
- Real-world AI adoption! Aside from chatbots, what successful AI implementations are transforming financial services, and how can you successfully incorporate them into a seamless strategy?
- How can financial services organisations establish ethical AI frameworks that go beyond chatbots to drive responsible innovation and customer-centric transformation? What safeguards do we need to have in place to make sure AI doesn’t make bad decisions, and how can potential risks be addressed?
- Tackling AI transparency: how do organisations ensure that AI’s decision-making processes are comprehensible to both technical and non-technical people?
- Examine what defines advanced AI technologies versus business-as-usual automation, and how firms can differentiate and prioritise AI investments for maximum impact
- How are companies making sure that their AI-powered systems serve customers with integrity and don’t disrupt operations?
Oseghale Okosun, Lead DevOps Automation Engineer, Lloyds Banking Group
10.00 Bonus Session; Reserved For Exclusive Conference Partner
10.30 Morning Refreshment Break With Informal Networking
PANEL Q&A
REVOLUTIONISING CUSTOMER JOURNEYS, EXPERIENCES & ENGAGEMENT
11.00 Transform End-To-End Customer Journeys By Powering AI-Driven Insights & Omnichannel Strategies That Enhance Engagement & Secure Long-Term Loyalty
- Explore how the cutting-edge technologies of today can enable hyper-personalised customer experiences that lead to deeper engagement and long-lasting relationships
- How can the adoption of omnichannel strategies create a seamless customer journey that integrates both digital and in-person interactions across various touchpoints?
- Break down channel silos by unifying customer data and feedback to deliver consistent experiences across all digital interactions ensuring the customer feels empowered at every step!
Sabine Fichaux, Head of Customer Propositions, Premier & International, HSBC UK
Alessandra Canavesi, Head of Marketing & Customer Experience, AXA
Celia Shek, Head of Audit: Consumer Relationships, Lloyds Banking Group
Ross Cameron, Head of Regulatory Developments, NatWest Group
Ayushi Chandani, Digital Experience Designer, Mastercard
Anwuli Adeleke, Senior Business Analyst, Bank of England
DATA STRATEGIES - MEASURING IMPACT
11.30 Translate Complex Data Into Actionable Insights To Support Seamless Digital Change, Improve Business Outcomes & Safeguard Compliance
- Data speaks, AI listens! Explore the balance between leveraging AI to unlock data insights while ensuring that data privacy remains the top priority in a rapidly changing regulatory environment
- How can the tech today be utilised to revolutionise data measurement and enable more accurate predictions in 2025 and beyond?
- Explore how companies can leverage data to drive informed transformation and improve business outcomes in an increasingly complex and competitive landscape
Ross Mackay, Head of Data & Analytics, NatWest Rooster Money
DIGITAL TOOLS, AI & ROBOTICS
11.50 Leverage Next-Gen AI & Robotics To Drive Efficiencies, Maximise Impact & Deliver Measurable ROI That Helps Stay Ahead Of The Transformation Game
- Tech stacks that pay off! Which AI-driven solutions are delivering tangible ROI in financial services, and how can firms ensure seamless integration into existing workflows to maximise value?
- From hyper automation to AI-powered underwriting, which automation strategies are proving most effective in reducing operational costs while enhancing regulatory compliance?
- The road ahead! Explore emerging trends like agentic AI and quantum computing to understand their transformative impact on FS organisations and how they fuel innovation from the core
- Discover how cutting-edge AI and robotics are reshaping the financial landscape, driving efficiencies, and enhancing customer experiences across all touchpoints
11.50 Perspective 1
Umang Sota, Director of Product Management, Checkout.com
12.10 Perspective 2
Alex Swain, Head of Digital Design & Brand Experience – Private Bank, Deutsche Bank
PANEL Q&A
OPTIMISED DIGITAL TRANSFORMATION & INNOVATION
12.30 Accelerate Successful Digital Transformation In Financial Services By Leveraging Emerging Technologies, Mitigating Risks & Empowering Your Workforce For Lasting Impact
- From agentic AI and blockchain to quantum computing and hyper-automation, uncover which new tech innovations are truly revolutionising the industry and how your team integrate them effectively
- Future-proof or fall behind! How can financial institutions strike the perfect balance between rapid digital transformation and long-term sustainability for strategic ROI?
- Tech enabled yet human-centred! How can we effectively empower and upskill employees to ensure seamless digital transformation needed to maximise the impact of new tech?
- How can financial institutions integrate security and compliance into digital strategies without slowing down innovation and transformation?
Katy Giles, Chief Operating Officer, Investment Banking, HSBC
Anna Roughley, Deputy Chief Executive, Lending Standards Board
Maninder Bahra, Former Program Management, Citi
Andrew Fox, Head of Digital & Paid Marketing, Aviva
Ngozi Nwosu, Portfolio Reporting & Process Governance Manager, Citi
13.00 Lunch & Informal Networking For Speakers, Delegates & Partners
13.30 Informal Breakout Session
A) Automation
Aled Pritchard, VP User Experience Design Lead, JPMorgan Chase & Co
B) Frameworks & Methodologies
C) Cost & Budgets
OPENING REMARKS
14.00 Afternoon Chair’s Opening Remarks
Clare Humblestone, Data Product Lead – Homes, Lloyds Banking Group
CULTURAL TRANSFORMATION & STAKEHOLDER ENGAGEMENT
14.10 Shape A Future-Focused Culture That Boosts Digital Innovation & Champions Engagement To Ensure Long-Term Transformation Success
- Digital transformation is more than just a strategy! How can we effectively align all stakeholders around a shared digital vision and foster a culture of adaptability in an era of continuous technological change?
- Turn fear into fuel! Overcome risk aversion and drive a tech forward mindset by cultivating a culture that empowers and equips teams with the skills needed to drive change
- Identify the KPIs and qualitative measures that help assess cultural change, stakeholder engagement, and long-term digital transformation success beyond just financial ROI
14.10 Perspective 1
Mayanka Sheoran, Vice President, Digital Strategy & Product Management, BlackRock
14.30 Perspective 2
Karan Chaudhri, Product Director – Platforms, Customer Service, & Retail Banking, Ford Credit
TRANSFORMATION: JOURNEY & LEGACY
14.50 Drive Meaningful Change & Future-Proof Your Financial Service Organisation To Ensure Your Digital Transformation Efforts Give You A Lasting Competitive Edge
- Gain insights from real-world case studies on overcoming common roadblocks, from legacy infrastructure challenges to internal resistance and regulatory hurdles
- The human side of digital transformation: delve into how leadership buy-in, workforce upskilling, and a strong innovation culture are critical to ensuring that digital transformation is embraced and sustained across all levels
- How can FS organisations ensure continued innovation and value creation that extends beyond immediate gains, ensuring long term growth in a rapidly evolving digital landscape?
14.50 Perspective 1
Steven Habbi, Group Director, Brand + Design, London Stock Exchange Group
15.10 Perspective 2
Daniela Senkyrova, Head of Testing & Implementation, aberdeen
15.30 Bonus Session; Reserved For Exclusive Conference Partner
16.00 Afternoon Refreshment Break With Informal Networking
REGULATORY IMPACT & COMPLIANT TRANSFORMATION
16.30 Master The AI-Compliance Balance With Confidence By Staying Ahead Of Regulatory Challenges & Driving Ethical Digital Transformation From The Get-Go
- With the rise of AI-driven decision-making, how can FS firms ensure ethical AI use while staying compliant with data protection laws?
- How can financial institutions strengthen cybersecurity compliance frameworks amid increasing threats from quantum computing and deepfake fraud?
- What are the key compliance challenges when integrating AI, blockchain, and quantum computing into financial services?
- How can multinational financial firms navigate differing compliance requirements across regions while maintaining a unified digital strategy?
16.30 Perspective 1
Mary Reuben, Head of Internal Audit, Controls & Governance Assurance, United Bank for Africa (UK) Ltd
16.50 Perspective 2
Ross Cameron, Head of Regulatory Developments, NatWest Group
SUPPORTING VULNERABLE CUSTOMERS
17.10 Identify, Engage & Support Vulnerable Customers by Enhancing Detection & Delivering Personalised Assistance To Drive Better Outcomes
- From flexible pay plans to accessibility driven features, how can we establish processes that ease the burden for vulnerable customers and ensure they receive the personalised assistance they truly need?
- How can AI be harnessed to provide more tailored services while ensuring that automation does not overlook the unique needs of vulnerable customers?
- As regulations surrounding vulnerable customers are more stringent, what steps must be taken to comply while ensuring all customers receive better services in 2026 and beyond?
17.30 Afternoon Chair’s Closing Remarks & Official Close Of Conference
Clare Humblestone, Data Product Lead – Homes, Lloyds Banking Group