Achieve Scalable AI Implementation, Leverage Cutting-Edge Digital Tools & Inspire Company-Wide Digital Change To Unlock
Innovative Digital Strategies Which Optimise Capabilities & Deliver
Effective & Future-Focused Digital Transformation
Across Financial Services
6th Annual, One-Day, Financial Services-Led Conference & Networking Exhibition, Cavendish Conference Centre, London, 29th September 2026
08.30 Registration & Informal Networking
OPENING REMARKS
09.00 GIC Welcome & Morning Co-Chairs’ Opening Remarks
Catherine Nnamdi, Director – UK & EMEA Regulatory Management, Citi
Sonia Luthra, Managing Director, Head of Legal – Commercial, Technology & Data and UK Data Protection Officer, Société Générale
SNAPSHOT: AI User Cases & Implementation
09:10 Uncover Critical Takeaways, Specific Use Cases & Best Practice To Effectively Leverage AI & Stay Ahead of the Curve in 2026 & Beyond
- What role can AI play in streamlining operations and improving efficiencies?
- Discover key insights in how to generate true ROI from AI and ensure competitive advantage across the organisation
- Harness the practical potential of AI through real-world use cases and focused takeaways
Justin Arbuckle, Global Head of Enterprise Platforms and Practices, Schroders
Customer Experience & Digital Inclusion
PANEL Q&A
09.35 Harness AI & New Technologies To Revolutionise End-To-End Customer Experiences Across Financial Services Platforms
- Explore what customers really want and effectively utilise customer data and feedback to enact meaningful change both for the customer and within your CX operations
- Design inclusive digital experiences and deliver consistently high-quality experiences that are accessible for all users
- Explore how new technologies can enable personalised and seamless customer experiences that further engagement and foster long-lasting relationships
Priya Verma, Senior Digital Analytics Implementation Engineer, Compare The Market
Anu Bailey, Director of Customer Strategy, Leeds Building Society
Heather Masterman, Digital Product Manager, Vitality
Nigel Guy , Director – Data Migration Lead & AI Strategist, Sumitomo Mitsui Banking Corporation
Aysara Yusupova, Head of Digital Channels and Data Analytics, Europe, Standard Chartered Bank
10.05 Bonus Session; Reserved For Exclusive Conference Partner
10.20 Morning Refreshment Break With Informal Networking
Data Strategies & Protections
KEYNOTE
10:50 Streamline Data Strategies & Craft Responsible Data Protection Practices To Generate Valuable Insights & Optimise Digital Transformation
- Implement robust data strategies to garner practical value from data and drive personalised interactions and streamlined transformation
- Enhance digital adaptability through new reporting techniques that leverage data analysis and new technologies to support digital change in financial services
- With rising concerns about personal data being used within AI tools, how do you help consumers understand data usage and maintain consumer trust and brand reputation across financial services?
- Safeguard sensitive data by building effective guardrails such as anonymisation and identify effective monitoring techniques to track the use of sensitive data across your organisation
Priyanka Suneja, Director of Product Management, S&P Global
AI & Automation
PANEL Q&A
11.10 Go Beyond Buzzwords: Foster Comprehensive Adoption Strategies & Develop Responsible AI & Automation Principles To Enable Effective AI Usage & Scalability
- Cutting through the noise: demonstrate the proven and practical value of AI to senior leaders to encourage meaningful implementation of AI throughout the organisation
- Build effective and actionable processes for AI adoption to increase revenue, decrease operational risk and optimise digital transformation capabilities
- Emphasise the importance of responsible AI and discover effective strategies for bias mitigation, due diligence and compliance
- What’s next in AI and automation? Examine the current landscape and emerging trends to shape strategic decisions and stay ahead of the curve
Ambuj Kumar, VP Product Management, AXA XL
Sara Sollors, Director, Citi
Raphael Albrecht, Global Head of Traded Risk Independent Model Review, HSBC
Jonathan Smith, Head of GCOO Process Office , Lloyd’s Banking Group
Sacha Fellica, Executive Direction, Head of Sales Clients Platforms & Sales Applied AI, JPMorgan Chase & Co.
11.50 Bonus Session; Reserved For Exclusive Conference Partner
Decentralised Finance
KEYNOTE
12.20 From Crypto & Blockchain To Tokenisation, Unpack The Emerging Opportunities & Challenges In Decentralised Finance & The Impacts On Financial Service Structures
- Discover key insights on decentralised finance and the tokenisation of traditional assets and the potential such developments have within financial services and markets
- Should financial services be getting more involved in decentralised finance opportunities? Unpack the risks and opportunities posed by decentralised finance and its impact on the broader sector
- How can decentralised finance be utilised safely within financial services? Develop frameworks to safely engage with decentralised finance whilst ensuring stringent risk management
Prab Bajwa, Managing Director, Senior Digital Asset Risk Officer, State Street
12.40 Lunch & Informal Networking For Speakers, Delegates & Partners
OPENING REMARKS
13.40 Afternoon Co-Chairs’ Opening Remarks
Justin Arbuckle, Global Head of Enterprise Platforms & Practices, Schroders
Marili Anderson, Managing Director, Head of Compliance UK, Rabobank
Case Study: Organisational AI maturity and strategies for developing your teams
13.50
James Sandford, Senior Project Manager, Legal & General
Clarity Under Pressure:
14.10 What Military Leadership Can Teach Us About Governance and Regulation
- Creating clarity of mission, ownership, and accountability in governance
- Enabling fast, confident decision-making within clear guardrails
- Applying governance principles to AI and emerging technologies
- Navigating regulatory complexity across jurisdictions
- Build governance frameworks that are resilient under pressure
Chris Kirk, Senior Risk & Control Manager, Monzo
New Technologies & Emerging Trends
DOUBLE PERSPECTIVE
Effectively Leverage New Technologies & Next-Gen Tools To Optimise Capabilities, Drive Efficiencies & Maximise Impact
- Unpack the potential of new technologies to optimise capabilities, drive efficiencies and enhance customer experiences
- Which new technologies and solutions are delivering quantifiable ROI across financial services, and how can they be effectively utilised and adopted to generate maximum value?
- Culture of compliance: stay ahead of potential cyber threats from new technologies and ensure an awareness of regulations and data protection strategies across the organisation
- What’s next? Explore emerging trends like quantum computing to stay one step ahead and understand their potential to transform financial services
14:30 Perspective One
Alina Ishmuratova, Vice President – Digital Financing Product, Markets DLT, JPMorganChase
14.50 Perspective Two
Daniel Bowyer, Director of Business Intelligence & Automation, Barings
15.10 Bonus Session; Reserved For Exclusive Conference Partner
15.25 Afternoon Refreshment Break With Informal Networking
Digital Literacy and the Future of the Workforce
PANEL Q&A
15.55 Empower Teams To Embrace AI With Confidence & Enhance Their Digital Literacy & Unpack The Shifts Shaping The Future Of Work
- Enhance your understanding of the practical applications of AI and discover how employees can synergise their skillsets to work alongside these technologies to streamline operations and maximise efficiencies
- Address concerns around job security in the face of AI adoption to prevent digital resistance, overcome unwanted distress and maintain an engaged workforce
- Discover effective training techniques to build an understanding of key terms, capabilities and limitations with AI usage and dispel internal concerns about AI adoption
Tammy Martin, Head of Connected Customer Xperience, NatWest Group
Karrista Rayment, Technology Service Owner, Bank of England
Ben Warren, Managing Director | Digital Transformation | AI Transformation, Gallagher
Mayanka Sheoran, Vice President, Digital Strategy & Product Management, BlackRock
Sarah Dryden, Senior Manager, Digital Procurement & Transformation, Nationwide
Thierno Diallo, Staff Engineer/Green Software Engineer, AXA
Governance & Regulations
16.35 Navigate A Complex Regulatory Landscape With Confidence & Foster Effective Governance & Compliance Frameworks To Drive Ethical Digital Transformation Across Every Level Of The Organisation
- Gain crucial insights into the regulatory landscape and how to keep pace with evolving regulatory developments and changes
- How can effective governance frameworks be expanded to encompass AI and new technologies and embed rigorous standards of transparency and accountability across every level of the organisation?
- How can multinational firms successfully navigate differing global standards and requirements while maintaining a unified and comprehensive digital strategy?
- From Consumer Duty to the EU AI Act, discover how to craft core governance structures such as key roles, responsibilities and oversight model to ensure a comprehensive response to evolving regulations
Ian Phoenix, Director – Intelligence, Digital, & Innovation, Financial Conduct Authority
17:05 Afternoon Co-Chairs’ Closing Remarks
17:15 Official Close Of Conference